Portfolio
CASE STUDY #1
Client: Global Technology Directory
Country: USA
Duration: 7 years (ongoing)
Objectives
Keep directory up to date with the funding and acquisition details of all technology companies worldwide. Information is sourced online from a variety of sources including twitter, news releases and several industry specific websites dedicated to certain regions and countries.
Client requires complete details for each input to include: description of company, team members of company, address, information on the founder, logo, founding date, funding amounts, IPO etc.
Solution
A team of 16 experienced staff was assigned to handle the listing & data management work with a supervisor to manage and coordinate the work and provide prompt assistance and responses to the client’s queries.
Challenges
The client requires the confirmation of 1500 data points on a daily basis.
CASE STUDY #2
Client: eCommerce supplier of restaurant equipment
Country: USA
Duration: 1 year
Objectives
1) Resize 40,000 images resized to 4 different sizes each (total of 160,000 different images) for their frontend web portal. Images were provided to us through FTP and CD.
2) List 1,000 sku's on amazon.com
Solution
A team of 4 experienced staff were assigned to handle the resizing and listing work with a supervisor to manage and coordinate the work and provide prompt assistance and responses to the clients’ queries.
Challenges
The client requires the confirmation of 1500 data points on a daily basis.
CASE STUDY #3
Client: European restaurant direcotry
Country: UK
Duration: 1 year
Objectives
Keep directory updated with new restaurants that open across the UK while keeping the ever changing prices of all restaurants up to date. Communicate with restaurant owners via email to obtain the information we're seeking.
Solution
A 10 person team with two levels of quality control worked daily on the project for 1 year.
Challenges
Client required 97% accuracy on the menu prices for lunch and dinner entrees which were not always readily available in a timely manner.
CASE STUDY #4
Client: eCommerce Music Equipment Supplier
Country: Belgium
Duration: 3 years
Objectives
1) Full ecommerce product management to include new product entry and price editing on a daily basis
2) Monitor competitor websites daily for price and product changes and make changes per clients’ instruction on daily basis.
3) Hire and manage programmer to add a small module to the site
Tools
oscommerce, petrashop
Solution
Assigned a 6 person team and a supervisor to oversee the work on a daily basis. The project lasted for 3 years until the client sold the company.
Challenges
Monitoring all the competitor’s websites for prices changes, which can change 2 times in a single day, and confirming you are comparing the same products amongst different languages. Also being mindful of the clients’ product cost as to ignore the products that would result in a loss.
CASE STUDY #5
Client: Law Firm with a publishing subsidiary
Country: USA
Duration: 6 months
Objectives
1) Collect email addresses from lawyer websites provided by the client.
2) Transcribe hand written attorney documents to a digital format.
Solution
We assigned (2) 4 member teams and a supervisor to oversee and manage the work.
Challenges
Transcribing hand written attorney notes is no easy task even for other attorneys. Not only were a lot of the notes illegible but also contained industry specific words not familiar to those outside of the law profession.
We ended up utilizing some software that made the illegible – legible and at the end of the project we had a happy client, which I’m sure we’ll work for again in the future.
CASE STUDY #6
Client: Real Estate broker
Country: USA
Duration: 3 months
Objectives
Client provided us the street addresses of 20,000 residences in several cities in the US. We had to obtain the Owners Name and Contact Number for each address.
Solution
A 2-person team used online US government data to locate the owner’s name of each residence and then used a number of directories like whitepages.com, citidata.com etc. to locate telephone numbers associated with the owner.
Challenges
Many of the phone numbers listed online are outdated so cross checking the number on several websites is needed.
CASE STUDY #7
Client: Online Custom Printing Firm
Country: Australia
Duration: 1 month
Objectives
Client wanted to extract a large number of records for specific industries and cities from yellowpages Australia.
Solution
Assigned 8 person team to complete the project in the time frame the client specified.
Challenges
Yellowpages Australia has very high level of security. If you access their website more than is normal for a given day they block your IP address indefinitely. To overcome this issue we had to download all the data so we could access it offline.
CASE STUDY #8
Client: Staff Recruiting Agency
Country: France
Duration: 1 year
Objectives
Client wanted to extract a large number of CV’s (resumes) and email addresses from a particular French based website. The client provided us access to the website and from there, as per instruction, we downloaded the CV’s and then uploaded it to their FTP location.
Solution
2 person team worked on the project daily.
Challenges
Client required 800 unique CV’s a week.
CASE STUDY #9
Client: CNC Laser Manufacturing Company
Country: USA & China
Duration: 6 months
Objectives
1) Manage clients CRM (salesforce.com) system for marketing and record management.
2) Add new customer’s details and keep records of email communication between our client and customers.
3) Convert all emails to PDF documents and then uploaded to the CRM against their respective Company.
Solution
A 5 person team was assigned to complete the work on a daily basis.
Challenges
Each company has 45 details to manage and each staff was assigned 9 companies.
CASE STUDY #10
Client: Government of India
Country: India
Duration: 4 months
Objectives
Digitization about 150,000 rows of hand written data to a digital format within 2 month timeframe.
Solution
10 person team worked daily on a 2 shift schedule.
Challenges
A lot of the hand written data was difficult to read.